Refund policy

Return and Refund Policy

Thank you for shopping with us! We value your satisfaction and are committed to ensuring your order is delivered in perfect condition. Please read our Return and Refund Policy carefully before making a purchase.

1. Returns

We do not accept returns unless the item you received is damaged or defective.

To be eligible for a return, the item must:

• Be reported as damaged within 1 day of delivery
• Be unused and in its original packaging
• Include proof of purchase and clear photo evidence of the damage

To request a return for a damaged item, please contact us at ecommerce@exide.com.pk with your order number, a description of the issue, and photo evidence.

2. Refunds

Once your return request for a damaged item is approved and the item is received (if required), we will inspect the product and notify you of the outcome.

If approved, a full refund will be issued to your original payment method within 7 business days.

Please note: Refunds are only issued for items that are verified as damaged or defective.

3. Exchanges

We do not offer exchanges. If your item is damaged, please follow the return process outlined above to request a refund, and you may place a new order if desired.

4. Return Shipping

If a return is approved for a damaged item, we will cover the cost of return shipping. You will receive instructions and a prepaid return label (if applicable).

5. Contact Us

If you have any questions about this policy or need to report a damaged item, please contact us at:

Email: ecommerce@exide.com.pk
Phone: 0341 7777375